RETURNS AND BLOOPERS: If it isn’t right, just bring, or send, it back to the store, shipping prepaid, within 30 days. We will exchange, replace, or refund. We just ask that you keep the goods in new condition and enclose a copy of your sales slip or invoice with the return. Be sure your name, address, and phone number are included. If the goods are not kept in good condition any refund may be reduced accordingly. Sealed materials such as software, electronic charts, and video or audio cassettes must be unopened unless the manufacturer provides for a “trial period”. Customized and special order products are not returnable. Customized and special order items that are not returnable include all Print-on-Demand charts -- paper or laminated, because they are custom printed for you up to date. Also considered special order items are NOAA lithographed (paper) charts on the Atlantic, and Gulf Coasts and the Great Lakes. These are also special ordred, not stocked. Shipping charges are not refundable unless we sent the wrong goods or the merchandise was defective.
IF WE GOOFED and shipped the wrong items, or the goods were defective, please call us to discuss the problem within 10 days. Within the contiguous 48 U.S. states we will send a UPS call tag, or send a pre-paid mailer, to retrieve the defective goods at our expense. You will need to have the goods repacked in the original container ready for the driver to pick up. If you have received complex equipment like an electronic weather station, and it appears to be defective, we ask that you call the manufacturer’s help line first for troubleshooting assistance. Often the problem can be resolved over the phone with a technical advisor at the manufacturer.
IF YOU GOOF: And supply us with the wrong shipping address, and the goods are returned or redirected by the carrier, we will attempt to contact you by e-mail or phone for an address correction. There may be an additional shipping charge for reshipment or rerouting by the carrier.
DAMAGE IN TRANSIT: If the goods are damaged during shipping from us, please call us and report this immediately after receipt. We will contact the carrier to initiate a claim for damage. Please keep the damaged goods and the shipping container available for possible inspection or pick-up by the carrier. We will discuss with you and provide replacement merchandise or parts as is appropriate. If you are shipping goods back to us, you should similarly take precautions that the merchandise is properly packed, sealed, and insured so that claim can be made, if needed, for damage or loss.